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Have questions or need assistance? Fill out the form below, and our team will get back to you as soon as possible. We’re here to help with any queries, from product details to order updates.
Frequently Asked Questions
Find quick answers to common questions about orders, returns, and customizations. If you don’t see your question here, feel free to contact us directly—we’re always ready to help!
Q: How do I track my order?
A: You can track your status in My Account > Orders if you have an account with us.
Q: How can I initiate a return for my product?
Please email Reachus@timgloo.com to begin the return process. Our team will guide you on the steps to follow.
Do you offer replacements for faulty or unsatisfactory items?
Yes. If your item arrives damaged or doesn’t meet expectations, drop us an email on ReachUs@timgloo.com . We’ll determine whether a replacement or another solution works best.
Can I order a customized design or take a dealership?
As we are a start up we are exploring every possibility and we ensure that we wont turn you down with any of the requests that come in hence for any of your wildest ideas speak to us directly via WhatsApp/Email etc and we assure we will get back.
