// if something's not right
Refund Policy
When a return applies, what we need from you, and how refunds are processed.
We want you and your kids to be happy with every Timgloo order. We don’t require returns — instead, we send a free replacement once you share video proof of the issue.
We send a free replacement when:
- The product received is damaged or defective.
- The wrong product was delivered.
- The request is made within 3 days of delivery, along with a clear video showing the product and the issue.
Conditions for a replacement:
- The video must clearly show the reported issue.
- The product must not show signs of misuse.
Replacements are dispatched after we review your video proof — there’s no need to send the product back to us.
We do not offer a replacement for:
- Used products
- Minor color differences
- Change of mind
Ready to request a replacement? Email reachus@timgloo.com with your video proof, or call +91 9920727049.