Terms of service

Shipping Policy

Thank you for shopping with Timgloo Toys. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery timelines.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, shipments may experience slight delays. If there will be a significant delay in shipping your order, we will notify you via email.

Shipping Locations

We currently ship to:

India (Domestic Shipping)
International destinations including the United States, Europe, and select global regions.

If your country is not listed at checkout, please contact us and we will try to assist you.

Shipping Rates & Delivery Time

Domestic Shipping (India)

Estimated delivery time: 3–7 business days
Shipping cost: Calculated at checkout or free shipping on eligible orders.

International Shipping

Estimated delivery time: 7–15 business days depending on destination.
Shipping charges: Calculated at checkout based on location and order weight.

Please note that delivery times are estimates and may vary depending on courier operations and customs processing.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking details so you can monitor the progress of your delivery.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be charged by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Shipping Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

Customs inspections
Weather conditions
High seasonal demand
International logistics disruptions

Timgloo Toys is not responsible for delays caused by external courier or customs processes.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order. We cannot guarantee address changes once an order has been processed.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery at our customer support email with your order number and photos if applicable.

We will work with the shipping carrier to resolve the issue as quickly as possible.